Shipping policy

Processing & Shipping Time
All orders are processed within 2-3 business days (excluding weekends and holidays) after payment confirmation.

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping times vary based on location and shipping method selected at checkout.

Domestic & International Shipping
We offer shipping within Kuwait, as well as GCC shipping.

Delivery times vary depending on your location:

Kuwait: Estimated 2-3 business days.

GCC: Estimated 7-10 business days, depending on customs and courier services.

Shipping Fees
Shipping fees are calculated at checkout based on destination and shipping method.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking
A tracking number will be provided once your order has been shipped.

Please allow up to 24 hours for tracking information to be updated.

Lost or Delayed Shipments
We are not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery time, please contact us for assistance.

Returns
We accept returns on sunglasses and personal items; however, customers are responsible for the return shipping costs.

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order with photos of the issue.

 

For any questions regarding shipping, feel free to reach out to our customer service team.

Contact Us:
customercare@farahalsarraf.com